FAQ
THE MOST COMMON QUESTIONS
Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: Read return and shipping policys
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: What shipping options do you have?
A: For USA domestic orders we offer FedEx and USPS shipping.
Q: Do you ship internationally?
A: We currently ship to the USA, Canada, UK and Australia.
Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you cannot get a refund.
A: Company was founded in 2023, with a goal to bring better products to every home across Canada.
Q: What payment methods do you accept?
A: We accept MasterCard, Visa, American Express, PayPal, JCB Discover, Gift Cards, etc.
Q: Where are you located?
A: Our headquarters are located in Hamilton Ontario Canada